Beacon Skilled Care
Our Mission
At Beacon Home Health, our mission is to provide exceptional, patient-centered care grounded in respect, integrity, and unwavering commitment to quality. We greet every patient and family with warmth, eye contact, and genuine kindness, treating each person with the dignity we would expect for our own loved ones. We honor privacy, value diverse perspectives, and embrace the cultural differences that enrich the communities we serve.
We understand the vital role we play in each patient’s health. Our team arrives on time, keeps families informed, and communicates with clarity and compassion. By listening attentively and anticipating needs, we build strong partnerships that enhance comfort, confidence, and peace of mind. We take the time to educate patients and families, ensuring understanding before we leave the home.
Excellence is our standard. We demonstrate professionalism and integrity in every interaction and deliver superior service to patients, families, colleagues, and our community. We strive for our personal best, recognize excellence in others, and remain proactive by anticipating concerns, questioning assumptions, and addressing issues before they become problems. Above all, we make every effort to exceed expectations and provide the highest level of safety, quality, and compassionate care.
About Us
Respect
- We greet patients and family members with eye contact in a welcoming manner.
- We treat all as I would like to be treated.
- We safeguard the privacy of patient information.
- We greatly value the perspective of others.
- We accept and value cultural differences.
Caring
- We understand how our role affects patient care.
- We will arrive on time, apologize for delays, and keep patients and families always informed.
- We will always be attentive, listen to patients, and actively to help anticipate patient needs.
- We established partnerships with patients and families regarding patient care and strive to increase their comfort.
- We strive to educate patients and families about patient care and will ensure the education is clear and understood before we leave.
- We seek to meet our patients’ individual needs.
Excellence/Integrity
- We seek to provide the highest level of quality and safety.
- We always demonstrate professionalism and integrity.
- We will provide superior customer service to patients, families, colleagues and the community.
- We strive to put forth our personal best.
- We recognize and acknowledge excellence in others.
- We succeed in anticipating problems, question assumptions, and report failures.
- We will make every effort to exceed expectations.